Refund policy

1. Right to cancel (online orders only)

 


If you purchase goods from us online, you have the legal right to cancel your order within 14 days of receiving your items, for any reason and without providing a justification.


To exercise your right to cancel, you must notify us clearly (for example, by email) within this 14-day period.


Once you have notified us, you have a further 14 days to return the items to us.

 

 

 

2. Refunds for cancelled orders

 


If you cancel your order within the legal cancellation period:

 

  • We will refund the full price of the item(s)

  • Customer will be required to pay the cost of shipping for returns.

  • Refunds will be issued to the original payment method

  • Refunds will be processed within 14 days of receiving the returned goods or proof of return

 

 

 

 

3. Condition of returned items

 


Returned items must be:

 

  • Unused

  • In their original condition

  • With original packaging and tags where applicable

 


You may inspect items as you would in a physical shop. However, we reserve the right to reduce the refund amount if the item has been handled beyond what is necessary to establish its nature, characteristics, and functioning.

 

 

 

4. Return postage costs

 

 

  • You are responsible for return postage costs when cancelling an order under the 14-day cooling-off period

  • If an item is faulty, damaged, or incorrect, we will cover reasonable return postage costs

 

 

 

 

5. Faulty, damaged, or incorrect items

 


If an item you receive is:

 

  • Faulty

  • Damaged

  • Not as described

  • Incorrectly supplied

 


You are entitled to a repair, replacement, or refund, and we will cover return postage costs.


These rights apply in addition to your right to cancel and are not limited to the 14-day period.

 

 

 

6. Time limits for faulty goods

 


Under UK law:

 

  • Within 30 days of receipt: You are entitled to a full refund

  • After 30 days: You are entitled to a repair or replacement

  • If repair or replacement is not possible or fails, you are entitled to a refund or price reduction

 

 

 

 

7. Non-returnable items

 


The following items are non-returnable unless they are faulty:

 

  • Underwear

  • Hygiene-sealed items once opened

 


This does not affect your statutory rights.

 

 

 

8. How to request a return or refund

 


To request a return or refund, please contact us with:

 

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

 


Contact details:

Email: [YOUR EMAIL ADDRESS]

Business name: [YOUR BUSINESS NAME]

Address: [YOUR RETURN ADDRESS]

 

 

 

9. Statutory rights

 


This policy does not affect your statutory rights under UK consumer law.