Shipping policy
1. Order processing
All orders are processed after payment has been successfully received.
Processing times may vary depending on product availability. Estimated processing times will be displayed where applicable.
Orders are not shipped on weekends or UK public holidays.
2. Shipping destinations
We currently ship to addresses within the United Kingdom.
Any changes to shipping destinations will be updated on this page.
3. Shipping costs
Shipping costs are calculated at checkout and displayed before you complete your order.
All prices are shown in GBP (£) and include VAT where applicable.
4. Delivery times
Delivery times provided at checkout are estimates only and are not guaranteed.
We are not responsible for delays caused by:
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Postal or courier services
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Incorrect delivery information provided by the customer
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Events outside our reasonable control
5. Order tracking
Where available, tracking information will be provided once your order has been dispatched.
6. Risk and delivery
Risk of loss or damage passes to you once the goods are delivered to the address provided at checkout.
Please ensure your delivery details are accurate before completing your order.
7. Returns and return postage
If you wish to return an item after it has been received, you are responsible for the cost of return postage.
This applies to:
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Change of mind returns
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Returns made under the 14-day cancellation period
8. Damaged, faulty, or incorrect items
If your item arrives:
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Damaged
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Faulty
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Not as described
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Incorrectly supplied
We will cover the reasonable cost of return postage and offer a refund, repair, or replacement, in line with your statutory rights.
Please contact us as soon as possible and provide photos where requested.
9. Contact information
For any shipping or delivery enquiries, please contact:
Email: Croydoncalisthenics.org@gmail.com
Business name: Croydon Calisthenics CIC